Competenze
The Public Relations Office (URP) facilitates communication between citizens and the Health Authority, offering information, guidance, and support regarding services provided, access to social and healthcare services, and citizens' rights and responsibilities. Through the URP, suggestions, compliments, and complaints can also be submitted in accordance with the Public Protection Regulations. The service utilizes information points, front offices, and dedicated help desks to ensure a welcoming and supportive environment.
Pursuant to Law No. 150/2000, the Public Relations Office (URP) serves citizens, both individuals and associations. The office is organized, in particular, according to criteria aimed at:
- ensuring the exercise of the rights to information, access, and participation pursuant to Law No. 241 of August 7, 1990, as amended;
- facilitating the use of services offered to citizens, including by explaining regulatory and administrative provisions and providing information regarding the structures and their responsibilities;
- promoting the adoption of electronic interconnection systems;
- implementing, through citizen engagement and internal communication, processes for verifying the quality of services and user satisfaction;
- ensuring mutual information between the Public Relations Office and the structures of the interested entities, as well as between the Public Relations Offices of the various administrations.
Personale
Referent
Dr. Ambra Tarabini
